This General Manager needs some training on customer service, training in how to manage people, and learn not to LIE to his customers.
When I was up at the counter the General Manager was unable to find my reservation in the system and was unable to do my installation. He said there was nothing they could do because they were busy. He blamed the system for losing my reservation. He also said that the system does not have the ability to see if reservation are available at other locations, which is a LIE because the U-Haul location i went to the prior day was able to see other locations availability (and make reservations). The GM was not even willing to call other U-Haul locations to see if there was availability. He said that that all calls are going to the corporate service center and they are unable to assist either. This was also a LIE because I called 2 other locations and got through directly immediately after this conversations.
Do not go to this U-Haul location. Wish the best for the employees under this management.
I had a reservation to have a trailer hitch lighting installed and received a confirmation documented in email. Arrived at this location and while waiting, the manager was berating his employee, who was actually trying to provide a good service to the other customers. The GM even told me that he was going to fire the guy (how professional of him).
Great bunch, went out of their way to help and did a fine job fitting a towbar. Couldn't have asked for anything more.
Hectic, unorganized staff . Long wait times every time i rent from this office. Seems to be getting worse each visit. I always get a truck rust i need and the Kenmore location is convenient for me so i keep going back.
My husband reserved a uhaul truck 17' and on the reservation it said "if the truck is not avaible or any changes happens we will call you and contact you". We didn't receive any call and we get there and they said we don't have your truck. We asked well how come you didn't call us? What are my options? I had a reservation. And they tell me I could reserve for another one 2 days later. Or go to a different store get a bigger one and pay more. This is the worst costomer service ever! We have used Uhaul for years and we will never forget this. We don't recommend this place.
Awful. Just awful customer service. By the General Manager no less.
Nice staff, fast service. It deserves 5*. Recommend.
U Haul Of Kenmore is a US Moving Company based in Kenmore, Washington. U Haul Of Kenmore is located at 6720 Bothell Way NE, Kenmore, WA 98028, USA.
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